Returns & Exchanges

At MTM WATCH, we stand by the precision and craftsmanship of our timepieces, offering a 30-day window for returns or exchanges on all unworn items in their original packaging. We strive to ensure your complete satisfaction with every purchase through a seamless and transparent return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original display box, including all manuals, warranty cards, and protective films to ensure a full refund.

• 3.
  Ship Your Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the timepiece, your refund or exchange will be processed within 5-7 business days.