Frequently Asked Questions
Everything you need to know about your MTM timepiece.
What kind of warranty comes with my MTM watch?
Every MTM timepiece is backed by a 3-year limited warranty covering manufacturing defects and movement issues from the date of purchase.
How long does shipping take for international orders?
We offer worldwide shipping. International orders typically arrive within 7-14 business days, depending on the destination and customs processing.
Are MTM watches water-resistant?
Yes, our watches feature various levels of water resistance ranging from 100 to 200 meters. Please check the specific product specifications for your model's depth rating.
What is your return policy?
We offer a 30-day return window for all unworn watches in their original packaging. Please ensure all protective films are intact for a full refund.
Do you offer battery replacement services?
Yes, we provide professional battery replacement and maintenance services. We recommend sending your watch to our authorized service center to maintain its water-resistant seal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.